Layne Management & Consulting Privacy Policy

Effective Date: October 5, 2025
Last Reviewed: October 5, 2025

1. Introduction

Layne Management & Consulting (“LMC,” “we,” “our,” or “us”) is committed to safeguarding the privacy and confidentiality of our clients, employees, and users of our website and client portal. This Privacy Policy explains how we collect, use, disclose, and protect personal information when providing our services and operating our systems. By accessing our website, client portal, or related platforms, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect and process information necessary to deliver our services effectively and maintain secure business operations.

a. Personal Information

Name, email address, and telephone number
Business or billing address
Account credentials and assigned user roles
Employment-related information, where applicable

b. Technical Information

Internet Protocol (IP) address and browser type
Device identifiers and connection details
Pages visited, access times, and system logs
Cookies and similar technologies used for authentication and analytics

c. Financial and Transactional Information

Transaction records, invoices, and payment details processed through the LMC portal
Limited payment data handled by authorized third-party payment processors

d. Communication Data

Correspondence, inquiries, and support tickets submitted via email or through our systems

3. How We Use Information

LMC uses collected information solely for legitimate business purposes, including:

Providing access to the client portal and associated services
Managing accounts, transactions, and project documentation
Communicating updates, billing information, or administrative notices
Enhancing system performance, reliability, and user experience
Maintaining cybersecurity and preventing unauthorized access
Meeting contractual and regulatory obligations

4. Legal Basis for Processing

For individuals in the European Economic Area (EEA), LMC processes personal data under these legal bases:

Contractual necessity: To deliver services you have requested or subscribed to
Legitimate interests: To operate efficiently, improve services, and prevent fraud
Consent: When you voluntarily opt in to receive newsletters or marketing updates
Legal obligation: To comply with statutory requirements or lawful orders

5. Information Sharing and Disclosure

LMC does not sell or rent personal data. Information may be shared only in these limited circumstances:

Recipient	Purpose
Authorized Service Providers	Website hosting, email distribution, analytics, and payment processing
Contractors or Consultants	Performing work under confidentiality and data protection agreements
Legal or Regulatory Authorities	When required by applicable law, subpoena, or government request
Business Successors	In the event of a merger, acquisition, or asset transfer, under strict confidentiality controls

All third-party partners are required to handle personal information securely and in compliance with this policy.

6. Data Retention

Personal information is retained only as long as necessary for business, legal, or regulatory purposes.

User account data: active term plus 24 months following closure
Financial records: seven years in accordance with accounting standards
Support correspondence: twelve months for operational reference

When data is no longer needed, it is securely deleted or anonymized.

7. Cookies and Tracking Technologies

LMC uses essential cookies for authentication, navigation, and functionality. Non-essential cookies may be used for analytics. Disabling cookies in your browser may limit some portal features.

8. Data Security

LMC applies administrative, technical, and physical safeguards to protect information from loss, misuse, or unauthorized disclosure, including:

Encrypted communications (HTTPS/TLS)
Role-based access control and credential management
Routine server patching, monitoring, and backups
Restricted access to authorized personnel only

No data transmission over the internet can be guaranteed completely secure.

9. Individual Rights

Subject to applicable law, individuals may exercise these rights:

Access and obtain a copy of their personal information
Request correction or deletion of inaccurate data
Withdraw consent for specific data uses
Request data portability to another controller
Lodge a complaint with a supervisory authority

Requests can be submitted to: [email protected]

10. Children’s Privacy

LMC does not knowingly collect or process data from individuals under 16. Parents or guardians who believe a minor has provided information should contact us immediately for removal.

11. International Data Transfers

LMC operates primarily in the United States. By using our services from another country, you consent to the transfer and processing of your data in the U.S.

12. Updates to This Policy

This Privacy Policy may be revised periodically to reflect legal or operational changes. Updates will be posted here with a new “Effective Date.” Users are encouraged to review it regularly.

13. Contact Information

Layne Management & Consulting
[Insert Business Mailing Address]
Email: [email protected]
Website: https://layneconsulting.com

14. Commitment to Data Protection

LMC is dedicated to transparency, accountability, and maintaining the highest standards of data protection. Our goal is to protect the trust and confidence of every client, employee, and partner with whom we engage.